Last updated: August 2026
These terms govern your engagement with TenFold FZ-LLC (trading as TenfoldDXB), a licensed advertising agency registered under Media Licence No. 17009655, Ras Al Khaimah Economic Zone, United Arab Emirates.
TenfoldDXB provides paid advertising management, tracking setup, CRM configuration and related services as described in the written agreement signed between TenfoldDXB and the client. Nothing outside that written agreement is included.
Services are delivered remotely during working hours: Monday to Friday, 10:00 to 17:00 Gulf Standard Time, excluding UAE public holidays.
Fees are as stated in the signed agreement. Invoices are issued on the agreed date each month and are due within the agreed payment window. Work may be paused if payment is not received by the due date.
The advertising budget is separate from the agency fee. Clients pay the advertising platforms directly. TenfoldDXB does not fund advertising spend on a client's behalf.
Clients are responsible for providing accurate information about their business, holding all licences and approvals required to advertise in the UAE, and providing timely access to the accounts needed to deliver the services.
Clients are responsible for keeping a valid payment method on their advertising platform accounts. TenfoldDXB is not liable for advertising stopping due to a failed client payment.
All advertising, analytics and tracking accounts belong to the client. TenfoldDXB will not link client accounts to any structure that prevents the client from taking full control at any time. On termination, TenfoldDXB removes its access within five working days and will not delete, alter or withhold any client data, campaigns or history.
TenfoldDXB does not guarantee any specific number of enquiries, customers, sales or return on investment. The advertising platforms set their own prices and policies, and may restrict or reject advertising. TenfoldDXB is not responsible for platform decisions but will inform the client promptly and work to resolve them.
The client owns its brand, content and website. Advertising created specifically for the client becomes the client's property once that month's fee is paid. TenfoldDXB retains ownership of its own methods, templates and internal tools.
Both parties keep each other's confidential information private and use it only for the purpose of the engagement. This obligation continues for two years after the engagement ends.
TenfoldDXB's total liability under any engagement is limited to the fees paid in the three months before the event giving rise to the claim. TenfoldDXB is not liable for indirect or consequential loss, loss of profit, or loss of business.
These terms are governed by the laws of the United Arab Emirates. Any dispute will be resolved first by discussion; if unresolved, the courts of Dubai, UAE have jurisdiction.
TenfoldDXB may update these terms at any time. The current version is always available at tenfolddxb.com/terms. Continued engagement after an update constitutes acceptance.
For any questions about these terms, contact us at info@tenfolddxb.com.